Support & returns
Help with your drawer organiser
Need a hand with the fit, a part or an order? Tell us what needs attention.
info@modudrawer.com
Fit or layout help
Not sure how to arrange your modules, or how they fit your drawer? Send us your drawer measurements and a photo or saved layout. We’ll review it with you and suggest what to adjust.
Get layout help →A problem with an order
If a piece is missing, damaged or different from what you ordered, send us your order number and a short description. Add a photo if it helps show the issue.
Get order help →Return an item
Changed your mind? Find the return window, which pieces are eligible and how to get started below.
See return conditions →What happens next
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Tell us what you need
Email the team. Include your order number if you have one, and the details that help explain your question.
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We review the details
We’ll look at the layout or affected pieces and ask for anything else we need to understand what’s happening.
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You know the next step
We’ll explain the available options and confirm any costs before you decide.
Returns information
To start a return, email info@modudrawer.com with your order number and the pieces you’d like to return.
- Standard modules
- Contact us within 30 days of delivery. For our additional 30-day change-of-mind policy, modules must be unused and in their original packaging.
- Made-to-measure pieces
- Pieces made to your individual measurements or clearly personalised are excluded from change-of-mind returns. Standard catalogue modules keep their usual return rights, including when ordered through the Drawer Builder. If something isn’t right with a made-to-measure piece, contact us for help.
- Return postage
- We cover necessary return costs for faulty or incorrect items. For change-of-mind returns, you pay direct return costs only where we told you this before purchase. We’ll confirm where and how to send the items.
- Exchanges
- We accept exchanges for items eligible under our additional 30-day return policy, including standard catalogue modules ordered through the Drawer Builder. Contact us within 30 days of delivery. The same unused, original-packaging and return-postage conditions apply. Email info@modudrawer.com with your order number and the pieces you’d like to exchange. We’ll explain the available options and confirm any costs before you decide.
The conditions of our additional 30-day policy do not restrict your statutory cancellation or faulty-goods rights. You do not need to provide a reason or a photo to exercise your statutory right to cancel.
Email a return request →Cancellation, refunds and your rights
Your right to cancel
For EU and UK consumer purchases of standard, non-custom catalogue items online, including baseplates and accessories, you can tell us within 14 days of delivery that you wish to cancel. A clear email is enough; no reason or photo is required. Contacting us for return instructions is not an approval requirement. If a return is required, send the items within 14 days of your cancellation notice.
You may inspect the items as you would in a shop. The unused and original-packaging conditions of our additional 30-day policy do not limit this statutory right. Where the law allows, a deduction may apply for loss in value caused by handling beyond what is needed to check the items.
Refunds
For a valid statutory withdrawal, we refund the original payment method within 14 days of your notice, including the standard outbound delivery charge where required. If a return is required, we may wait until the goods are back or you provide proof of sending, whichever comes first.
For returns under our additional 30-day policy, we’ll confirm the refund after checking the returned items. Approved refunds are issued to the original payment method within 10 working days, subject to any earlier deadline required by law.
Faulty or incorrect items
Your rights for faulty goods or goods that do not match your order apply to standard and made-to-measure pieces. These include any repair, replacement, price reduction or refund required by law. Necessary return costs for faulty or incorrect goods are covered. These rights continue beyond our 30-day change-of-mind window.
Nothing on this page limits any statutory rights that apply to your purchase.
Optional model withdrawal form
Complete and send this form only if you wish to withdraw from your purchase. You can also email a clear statement; this form is optional.
To: Modu Drawer, Fagelstraat 80, 1052GG Amsterdam, Netherlands; info@modudrawer.com.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Goods: …
- Ordered on (*) / received on (*): …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature of consumer(s) (only if this form is sent on paper): …
- Date: …
(*) Delete as appropriate.
Changing drawers?
Your modules can be rearranged as your needs change. If you’re moving them to a different drawer, send us the new measurements and we’ll help you plan the layout.
Plan the next layout →